Terms of Service

Agreement to Terms

By accessing and using the Hessaire Products, Inc. website (hessaire.com) and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

About Hessaire Products

Hessaire Products, Inc. ("Hessaire," "we," "our," or "us") is a manufacturer and retailer of cooling solutions, including evaporative coolers, mini-split AC units, and ventilation products. These Terms govern your use of our website and the purchase of our products.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only, including:

• Browsing and purchasing our products
• Accessing product information and support materials
• Creating an account for order management
• Contacting customer service

Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Interfere with or disrupt the website's functionality
• Attempt to gain unauthorized access to any part of the website
• Upload or transmit viruses, malware, or other harmful code
• Impersonate any person or entity
• Collect or harvest personal information of other users
• Use automated systems (bots, scrapers) without permission

Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

Pricing and Availability

• All prices are subject to change without notice
• Products are subject to availability
• We reserve the right to limit quantities or discontinue products
• Pricing errors may be corrected, and orders may be cancelled if necessary

Orders and Payments

Order Process

• Orders are subject to acceptance by Hessaire
• We reserve the right to refuse or cancel orders for any reason
• Order confirmation does not guarantee acceptance

Payment Terms

• Payment is due at the time of order
• We accept major credit cards and other specified payment methods
• All payments are processed securely through approved payment processors

Sales Tax

Applicable sales tax will be added to your order based on shipping destination and local tax laws.

Shipping and Delivery

Shipping Policy

• Shipping costs and timeframes vary by location and product
• Risk of loss transfers to you upon delivery to the carrier
• Delivery dates are estimates and not guaranteed
• You are responsible for providing accurate shipping information

International Shipping

International orders may be subject to additional duties, taxes, and fees imposed by destination countries.

Returns and Warranties

Return Policy

• Returns must be authorized in advance
• Products must be in original condition with packaging
• Return shipping costs may apply
• Refunds will be processed to the original payment method

Warranties

• Products are covered by manufacturer warranties as specified
• Warranty terms vary by product
• Warranty claims must be submitted according to specified procedures

Intellectual Property

Our Content

All website content, including text, graphics, logos, images, and software, is owned by Hessaire or its licensors and protected by copyright, trademark, and other intellectual property laws.

User Content

By submitting content (reviews, comments, photos), you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

Trademarks

"Hessaire," our logos, and product names are trademarks of Hessaire Products, Inc. Unauthorized use is prohibited.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers

Website Availability

• The website is provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation
• We may modify or discontinue services at any time

Product Performance

• Products are designed for specific applications and environmental conditions
• Performance may vary based on usage and conditions
• Installation and maintenance requirements must be followed

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages
• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

Indemnification

You agree to indemnify and hold harmless Hessaire from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

Dispute Resolution

Governing Law

These Terms are governed by the laws of Alabama without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You waive any right to participate in class action lawsuits or class-wide arbitration.

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of modified Terms.

Termination

We may terminate or suspend your access to the website at any time, with or without notice, for violation of these Terms or other reasons.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.