The model number for your unit can be found on the manufacturer sticker on the
back, left side of the unit.

We no longer require you to register your unit for warranty. Please keep a copy of
your receipt, and fill out the Replacement Parts Request or Contact Us with any
issues that may occur.

Unplug the unit, and open the back panel. Rotate the fan blade to see if it wobbles, or rubs anything during a few rotations. If so adjust and ensure nothing rubs or hits, or replace fan blade. Also listen for squealing from the motor, as a possible motor replacement might be the issue.

Should drop 2-3- degrees with the ice lasting about 20-30 minutes.

Open the back panel to see inside the unit, turn just the pump on to ensure water is flowing. If not, follow the hose from the pump to ensure no clog from pump to distributor.

Make sure the pump is fully submersed, and check hose connections inside the unit. Run the pump for 2-3 minutes, then water should be running. If not, a possible pump replacement might be needed.

We suggest running just the pump for 10 minutes, to rinse the pad of dirt and debris.  Drain the water and replace with fresh water. Feel free to remove and rinse media pads with a water hose if needed.

Depending on water condition, look for thick white scales to see if replacements are needed.

Kraft paper with stiffening resin

Hessaire doesn’t provide replacement coolers, but will replace parts under warranty.

Didn’t find what you’re looking for? Find our Warranties page for information and Replacement part request form. If you still need support, visit our Contact Us page to submit a question!

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