Warranty Policy

 

Hessaire Products Inc. Manufacturing Warranty
EVAPORATIVE COOLER


Each new cooler is warrantied to be free from defects in material or workmanship for one full year from the date of original purchase. If a component is found to be defective in this one-year period, it will be repaired or replaced with a new or refurbished product at the option of the factory.

 

What is not covered by the warranty


1. Malfunctions resulting from misuse, negligence, alteration or lack of necessary maintenance.
2. Loss of time, inconvenience, use of product or other consequential damages due to defects.
3. Return transportation costs. All return transportation costs are the responsibility of the purchaser.
4. We do not provide maintenance personnel.

 

Damaged Shipments


Hessaire is not responsible for damaged shipments or shortages resulting from carrier mishandling. Notify your carrier’s office immediately to file a claim. Keep damaged goods and containers for inspection until advised by the carrier as to disposal.

 

Returns


All items must be returned with all original parts and packaging. Additional charges may apply for any missing or damaged parts.
The customer must re-package and ship their item(s) back to the manufacturer at their own expense.
No freight cost/shipping cost will be re-funded to the customer.
The customer needs to provide us with the tracking number of the shipment.
Upon receipt of the product, including original parts and packaging, we may issue a full refund for the product or may repair or replace the item with a new or refurbished product.
If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee