The thermal protector on the pumps are kicking out because the pump is out of the water and running dry. The pump need's to be totally submersed. The pump's protector will reset. CONTACT Hessaire Products, Inc. 11550 US Hwy 278 E, Holly Pond, AL, United States, 35083 256 734 3003 256 734 3201 firstname.lastname@example.org Warranty Information Every Hessaire product is backed by a warranty. Click here to submit your warranty form.